WebGrowth Limited – Return Policy

At WebGrowth, we strive to provide our customers with high-quality wholesale products and a seamless shopping experience. We understand that there may be instances where you need to return a product, and we want to make the return process as straightforward as possible. Please take a moment to review our return policy below:
1. Eligibility for Returns
– We accept returns within 30 days of the date of purchase.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. Return Authorization
– Before returning any product, customers must contact our customer service team to obtain a Return Authorization (RA) number.
– Returns without an RA number will not be accepted.
3. Non-Returnable Items
– Certain items, such as custom orders or products marked as final sale, may not be eligible for return.
Please check the product description or contact our customer service for clarification.
4. Return Shipping
– Customers are responsible for the cost of return shipping.
– We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the items.
5. Refund Process
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed to the original method of payment within 10 business days.
6. Restocking Fee
– A restocking fee may apply to certain returns. This fee will be deducted from the total refund amount.
7. Damaged or Defective Items
– If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
8. Exchanges
– We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
9. Customer Service
– Our customer service team is available to assist you with any questions or concerns regarding returns.
Contact us at +44 7480 675171.

Note: This return policy is subject to change without notice. Please check our website for the most up-todate information.
Thank you for choosing WebGrowth for your product needs. We appreciate your business and aim to make
your shopping experience with us enjoyable and hassle-free.